Welcome to the BusiBI Privacy Policy

When you use BusiBI services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully.


Privacy Policy

Last modified: September 20th 2016


There are many different ways you can use our services – to search for and share information, to communicate with other people or to create new content. When you share information with us, for example by creating a BusiBI Account, we can make those services even better, to help you collaborate with colleagues, backup your data and to facilitate synchronization of data across multiple devices. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

·        What information we collect and why we collect it.

·        How we use that information.

·        The choices we offer, including how to access and update information.

Your privacy matters to BusiBI so whether you are new to BusiBI or a long-time user, please do take the time to get to know our practices – and if you have any questions, please contact us at support (@) busibi.com


Information we collect

We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to how frequently you use BusiBI and what kind of devices you prefer to connect to BusiBI from.

We collect information in the following ways:

·        Information you give us. For example, many of our services require you to sign up for a BusiBI Account. When you do, we’ll ask for personal information, like your name and email address. Payments made to BusiBI are facilitated by digital intermediaries (such as the App Store), so we do not handle your credit card details.

·        Information we get from your use of our services. We collect information about the services that you use and how you use them, like how often you use BusiBI, which BusiBI apps you use the most and which types of devices you prefer to access BusiBI from. This information includes:

o   Device information

We collect device specific information (such as your hardware model and  operating system version). BusiBI will typically associate your email address with your BusiBI Account.

o   Log information

When you use our web services or view content provided by BusiBI, we automatically collect and store certain information in server logs. This includes:

§  details of how you used our service, such as your search queries.

§  IP address

§  device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

§  cookies that may uniquely identify your browser or your BusiBI Account.

o   Location information

When you use BusiBI services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide BusiBI with information on nearby devices, Wi-Fi access points and cell towers.

o   Unique application numbers

Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to BusiBI when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.

o   Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

o   Cookies and similar technologies

We use various technologies to collect and store information when you visit a BusiBI service, and this may include using cookies or similar technologies to identify your browser or device. BusiBI only uses cookies for authentication purposes. We do not store information about your browsing habits in cookies. We do not use cookies to target you with advertising. We do not share information stored in cookies with third parties.

Information we collect when you are signed in to BusiBI, in addition to information we obtain from you directly when you raise a support ticket or make a sales enquiry, may be associated with your BusiBI Account. When information is associated with your BusiBI Account, we treat it as personal information.


How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them We do not collect information for the purposes of targeting you with advertising.

We may use the name you provide for your BusiBI Profile across all of the services we offer that require a BusiBI Account. In addition, we may replace past names associated with your BusiBI Account so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible BusiBI Profile information.

If you have a BusiBI Account, we may display your Profile name, Profile photo, and actions you take on BusiBI or on third-party applications connected to your BusiBI Account in our services, including displaying in ads and other commercial contexts.

When you contact BusiBI, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

BusiBI processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. Cloud based features, will almost certainly be impacted if you disable cookies.

Information you share

Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines.

Accessing and updating your personal information

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information we share

We do not share personal information with companies, organizations and individuals outside of BusiBI unless one of the following circumstances applies:

·        With your consent

We will share personal information with companies, organizations or individuals outside of BusiBI when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

·        With system administrators

If your BusiBI Account is managed for you by a system administrator (for example, for users) then your system administrator and resellers who provide user support to your organization will have access to your BusiBI Account information (including your email and other data). Your system administrator may be able to:

o   view statistics regarding your account, like statistics regarding applications you install.

o   change your account password.

o   suspend or terminate your account access.

o   access or retain information stored as part of your account.

o   receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.

o   restrict your ability to delete or edit information or privacy settings.

Please refer to your domain administrator’s privacy policy for more information.

·        For external processing

We may provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

·        For legal reasons

We will share personal information with companies, organizations or individuals outside of BusiBI if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

o   meet any applicable law, regulation, legal process or enforceable governmental request.

o   enforce applicable Terms of Service, including investigation of potential violations.

o   detect, prevent, or otherwise address fraud, security or technical issues.

o   protect against harm to the rights, property or safety of BusiBI, our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If BusiBI is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We work hard to protect BusiBI and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

·        We encrypt many of our services using SSL.

·        We offer you two step verification when you create your BusiBI Account.

·        We utilize Microsoft Azure Data Centres to provide underlying hosting infrastructure for BusiBI services. Information on security controls in place over Microsoft Azure infrastructure and supporting processes is available at:  http://www.microsoft.com/en-us/TrustCenter/Security/default.aspx

·        We restrict access to personal information to BusiBI employees, contractors and agents who need to know that information in order to process it for us.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by BusiBI Limited but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include BusiBI services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.


Compliance and cooperation with regulatory authorities

When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.